Overview

Because of the digital nature or our goods, most items are exempt from refunds and returns.

Refunds

There are certain situations where only partial refunds are granted:

• Custom download was not delivered in agreed upon/outlined time frame.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@englishkoreanspeak.com.

Need help?

Contact us at sales@englishkoreanspeak.com for questions related to refunds and returns.